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Western Governors University
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Last updated: 4/30/2024
Western Governors University
Member Institutions by Region -- ACBSP Regions: Western Council - Region 7
General Information
4001 South 700 East, Suite 700
Utah
84107   [ Map ]
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United States
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About This Member
  Western Governors University
4001 South 700 East, Suite 700
Salt Lake City, Utah 84107
  Bacc/Grad Degree
  Private - Non-Profit
  https://www.wgu.edu/business/online_business_degree
  Yes
  A - Fully Accredited
  2018
  10 Years
  No
  Lucas Kavlie
  Vice President - Academic Engagement
  No
  Basis for Decision/Program CommentsStrengths (10)Criterion 1.2 As stated in the institutional overview, 70% of the business unit's students are from federally defined undeserved populations. This provides evidence of the university's commitment to social responsibility. Categories: Approach Verified: This Strength was verified on site. The university has implemented a Responsible Borrowing Initiative that has resulted in reducing the average student debt by 41%. Additionally, the university's 3-year student loan default rate is only 4.6% (compared to the national average of 11.5%). This proactive step is a best in class social responsibility element in today's environment where the public and government are increasingly demanding better fiscal responsibility in higher education. Categories: Results Verified: This Strength was verified on site. The unit is a technological leader in academic integrity. Web crawlers are deployed to assure that the unit's assessment measures (exams, papers, etc.) are not compromised elsewhere on the web. Proctoring software tracks sound and eye movements and immediately stops examinations when suspicious activity is detected. Plagiarism detection software is employed. The direct weekly interaction from both faculty and program mentors results in strong social pressure to maintain ethical standards. These best in class practices result in low incidence rates of academic integrity violations. Categories: Approach, Deployment, Results Verified: This Strength was verified on site.Criterion 2.1 The unit employs a data driven approach to strategic planning. Bi-weekly dashboards, frequent meetings with key leaders, and broad stakeholder involvement (e.g. faculty participation, industry scanning, and student/alumni feedback) result in a best in class approach. Categories: Approach, Deployment Verified: This Strength was verified on site.Criterion 3.3 The Quarterly Business Review is a robust document that gives a clear pathway for future improvements. The program outlines specific concerns and actions. This allows for the QBR to be the driving force behind program improvements and follow-up to ensure those updates are working. Categories: Approach, Deployment, Results, Improvements Verified: This Strength was verified on site.Criterion 3.5 The business unit has a high touch process with students that are part of their retention strategy. In addition to multiple touch points through the student's course of study from a university perspective, the university also offers life counseling and support through third party vendors. Categories: Deployment Verified: This Strength was verified on site.Criterion 3.7 The business unit has the highest "very satisfied" score from students when compared to other units at the university suggesting high levels of student satisfaction. Categories: ResultsCriterion 4.4 The business unit has a robust continuous improvement process for its individual course and program level assessments. The process includes intensive, data driven information, which informs course level and program level changes. The unit ensures that all stakeholders come together to drive program and course level improvements. Categories: Results, Improvements Verified: This Strength was verified on site.Criterion 5.7 The business unit has a notable strength with training videos on a variety of skill areas. Weekly team meetings with a mix of new and seasoned course mentors allows for informal exchange and mentoring at a unit level. Categories: Deployment Verified: This Strength was verified on site.Criterion 6.1.1 ADDIE process model documentation is detailed and explanatory. This leads to a best in class approach to educational design and delivery. Categories: Approach, Deployment, Results, Improvements Verified: This Strength was verified on site.Opportunities for Improvement (OFI) (7)Criterion 3.2 Although the unit does a good job listening to the alumni as part of its assessment process, it could better leverage alumni relationships for fundraising, job placement, and recruiting. Categories: ApproachCriterion 4.1 Although the unit has some forms of external data (for example CPA pass rates) the unit may benefit from a broader external assessment. A broader, more comprehensive approach may help the unit understand its student learning outcome performance in the context of peers and benchmarks and provide additional external validation of their student learning outcomes. Categories: Approach, Deployment, Results Verified: This OFI was verified on site.Criterion 4.2 The business unit primarily uses course grades (i.e. the passing of the course via a competency measure) in its assessments to drive assessment practice. Although the "course grades" are a direct result of competency exams, the unit may consider adding external assessment measures to strengthen its student learning assessment process. The unit may also consider offering applied assignments/assessments (such as internships, co-ops, and/or service learning) as a way of further strengthening its assessment methods. Categories: Approach Verified: This OFI was verified on site.Criterion 4.3 Though the university provides a unique competency based model, the business unit may benefit from comparison with other schools' practices which inform continuous improvement. External comparison data may help the unit to have a better understanding of its competitors and benchmark institutions leading to even stronger strategic planning. Categories: Approach, Deployment, Results, Improvements Verified: This OFI was verified on site.Criterion 5.3 The documentation described the number of hours being carried by full- and part-time faculty. The unit may consider clarifying how the workload of course instructors impacts the students. It could helpful to clearly state and formalize what constitutes a full load in order to ensure individuals are being used to their maximum effectiveness and not being over or under utilized. Categories: Approach, Deployment Verified: This OFI was verified on site.Criterion 5.4 The business unit's unique team-based approach on how instructors interface with their students does not lend itself to the traditional course load metric. It was stated that ""Workload is calculated and distributed according to student success metrics rather than through omnibus policy." The unit may consider developing a tracking mechanism that more clearly shows faculty deployment across programs. Categories: Approach Verified: This OFI was verified on site.Criterion 5.8 In the meeting with the VP of Academic operations, it was indicated that opportunities and funding exist for professional development. However, interviews with the faculty suggests low awareness of these opportunities. The unit may consider increasing awareness of these opportunities for course instructors and program mentors to strengthen their scholarly activity. Categories: Approach Verified: This OFI was verified on site.© 2020 ACBSP. All rights reserved.Powered by Campus Labs