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Basis for the decision/program commentsCriterion 1.1The business unit has several procedures in place to ensure oversight and compliance. Notable among these procedures is a data Scorecard that is updated every academic year and provides important information on key data points. The Scorecard is developed by the university Quality Team. The Dean and Chairs have regular access to this information are are also able to analyze the data as needed. Additionally, several faculty committees meet regularly to monitor and discuss and discuss curriculum and academic issues. Meeting minutes were reviewed. Categories: Approach, Deployment, Results, ImprovementsVerified: This Strength was verified on site.Criterion 1.2The business unit has deployed several programs to ensure environmental sustainability and friendliness. It appears that most of these initiatives originate with Laureate and then filter down to the UE Madrid unit. Environmental-friendly initiatives are readily apparent in the green buildings and other campus surroundings. Sustainability has a prominent focus at the university and business unit levels.Categories: Approach, DeploymentVerified: This Strength was verified on site.Criterion 2.1There are several verifiable levels of strategic planning in place at the university. The parent company, Laureate has in place a LEAF measurement tool. Universidad Europea de Madrid regularly reports on the LEAF key indicators.In addition to the Laureate LEAF indicators, the university has a strategic plan that is developed and initiated. The business unit has a strategic planning process in place that is both specific and measurable. Key objectives for 2014-15 include: Implementation of business degrees at the Alcobendas campus, review of degree portfolio, improve efficiency of processes and structures and strengthen entrepreneurship Final Degree Project (FDP). During the site visit, it was verified that faculty and staff had an active role in formulating the strategies for the coming year through group feedback sessions. Results of the strategic plan are also discussed in business unit meetings on a regular basis. Categories: Approach, Deployment, Results, ImprovementsVerified: This Strength was verified on site.Criterion 5.1The business unit has a Human Resource Plan that supports its Strategic Plan. Categories: Approach, DeploymentVerified: This Strength was verified on site.Criterion 5.3The business unit faculty has relevant previous experience in the field of knowledge they are actually teaching and sufficient academic credentials,Categories: ApproachVerified: This Strength was verified on site.Criterion 6.1.1Members of Universidad Europea de Madrid´s Board of Trustees represent major international companies, providing access to a significant professional network, creating internship and hands-on consulting lab opportunities for student engagement and enrichment. This creates an ongoing process to obtain industry, employer, and student feedback and input on programs, curriculum and related delivery methods for inclusion in the management of educational and business processes.Categories: ApproachVerified: This Strength was verified on site.Criterion 6.1.2Students, alumni, and employers indicated that the compulsory internships provide valuable, real-world experience for students, helping to make them better prepared to enter the workforce following program completion.Categories: DeploymentVerified: This Strength was verified on site.Collaboration among faculty teaching each course, reaching agreement on assessments and the structure of graded elements of the course, provides data that helps facilitate direct comparison for purposes of improving cousre delivery and student outcomes. Categories: DeploymentVerified: This Strength was verified on site.Criterion 6.1.3The comprehensive global business focus underlying the structure BBME and the BMCM programs provides extensive coverage of the Common Professional Components (CPCs),Categories: DeploymentVerified: This Strength was verified on site.Criterion 6.1.7The business unit continuously collects a significant amount of data on Key Performance Indicators (e.g.,student satisfaction, academic performance, internship outcomes, retention, persistence, etc.), maintained on a comprehensive Academic Dashboard that supports institutional research and analysis at various levels (i.e., program, course, term, faculty, and student). The collaborative efforts of the Dean, department heads, and quality department within the business unit, leverages the Academic Dashboard in a manner that optimizes its value as a resource supporting continuous improvement.Categories: DeploymentVerified: This Strength was verified on site.Criterion 6.2.1The library engages in continuous monitoring and improvement in the services it offers. For the past four years, the library has scored at least over a 4 on a 5 pt scale for customer satisfaction as measured by the EFQM, a European quality organization. Based on results of these assessments, the library had implemented several improvements such as more ebook offerings, training sessions for library use, and video conferencing services.With the adoption of Blackboard to replace Moodle as the learning platform, the library has produced video tutorials for students and faculty. Categories: Approach, Deployment, Results, ImprovementsVerified: This Strength was verified on site.All incoming first-year students are assigned to a Coordinator who serves as their academic advisor to ensure completion of the required courses. Students can voluntarily chose whether to meet with the Coordinator or not.It is required for a student to meet with the Coordinator before changing majors or academic programs.Categories: Approach, DeploymentVerified: This Strength was verified on site.Criterion 6.2.2The University Quality Committee maintains the Academic Dashboard within which all data (e.g., feedback obtained from students, alumni and employers and key performance indicators) are entered, reviewed and analyzed to support the ongoing evaluation of business operations processes for optimum results.Categories: ResultsVerified: This Strength was verified on site.Criterion 6.3.7The business unit utilizes a Quality department that regularly supplies data to aid in decision making by administration and enrollment management.Categories: Approach, Deployment, ResultsVerified: This Strength was verified on site.Opportunities for Improvement (OFI) (5)Criterion 5.1With the recent leadership change within the business unit, a plan to replace the Business Unit Vice Dean should be presented.Verified: This OFI was verified on site.Criterion 5.3The complete and current information on personnel files for all faculty members would be beneficial to ensure proper credentialing for teaching assignments.Categories: Approach, DeploymentVerified: This OFI was verified on site.Criterion 5.7A formal policy for professional development for funding of professional development and conferences will allow faculty to properly plan for their schedule and training. Verified: This OFI was verified on site.Criterion 6.1.1Providing more clarity regarding the identification of factors driving curriculum changes, including specific student or stakeholder input and related measures, may help improve the evaluation of improvements undertaken to maximize student learning and success.Categories: ApproachVerified: This OFI was verified on site.Criterion 6.1.7Data is collected each term (e.g.,student satisfaction, academic performance, internship outcomes, retention, persistence, etc.) but is only compiled and analyzed once each year in a formal evaluation process used to support program review for the year just ended and planning for the upcoming academic year. Course-level or faculty-specific best practices or opportunities for improvement might possibly be identified at the conclusion of each term to facilitate earlier implementation, rather than waiting until the end of the academic year.
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