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Basis for the decision/ Strengths Criterion 1.2 ? The business unit needs a structured vision of how it will apply the processes and evaluation of the leadership of the unit. The business unit provided a detailed summary of the evidence and a calendar outlining the deployment of the leadership process. Criterion 1.3 ? The results of activities enable the unit to review, analyze, and communicate the outcomes of the leadership process. The document provided describes the outcomes thoroughly. The results and the analysis of such are provided in detail. Criterion 2.1 ? The business unit provided a detailed strategic plan addressing the vision and goals. The process is identified by several pieces of evidence to verify the activities. Likewise, it appears to be tightly intertwined with the institution's mission, vision, and values. Criterion 3.1 ? Businesses need to have systems in place to cope with customer complaints. The business unit provided file with selected complaints that were brought to the attention of the unit. There appears to be a robust methodology of dealing with student complaints. Criterion 3.4 ? During site interviews with stakeholders, it is apparent that all stakeholders are pleased with the value created by the unit. Alumni and students have stated how they appreciate the tools and skills provided by the faculty. Faculty discussed how pleased they were with the opportunities at the unit. Employers presented their opinions as to how they feel the benefits of the student's skill set impacted their businesses. Criterion 4.1 ? The business unit provides a process of gathering data for the purpose of evaluating successful completion of student learning outcomes. The structure provides a consistent methodology to provide comparability in the future. Criterion 5.2.B. ? Having a structured process of developing faculty is a critical variable in a unit's success. The unit has provided an extremely detailed regimen for this process. It is impressive. Faculty and administration should have no concerns about faculty not understanding and working within the guidelines of the unit. Criterion 6.1 ? The business unit provided a process for curricular changes and program review. This structure provided the basis for the ongoing development of the program's offerings. Criterion 6.2 ? The business unit has provided evidence that its core business courses meet the CPC guidelines for the program. This places the core at the front of the required topics for the current business curriculum. Criterion 7.1 ? The business unit has a culture that is student-driven. Many institutions state it, but few actually have it embedded in their DNA. From the faculty to the library to all the ancillary services the business unit is singularly driven with the students at the lead. Criterion 7.2 ? The process of gathering data is extensive. For any data-gathering process to develop the structure must be embedded into the daily operations of the unit. When incorporated into the operations of the unit, faculty can develop their own appreciation of the importance of the task.
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